First, submit an inquiry for the desired rentals and/or services. After submitting your inquiry, we will confirm availability and then send a quote for review and approval. A payment link is sent after approval which requires a 50% deposit to secure your items/services. Each customer must submit a rental contract and credit card authorization form for all orders. These can be downloaded and emailed back to hello@studio12atl.com.

Fifty percent (50%) of the rental amount is required to secure your event date, unless agreed upon otherwise. Please note, payments are nonrefundable, regardless of the reason of cancellation. Your remaining balance MUST be paid 14 days prior to the event. If your event is less than 14 days away, full payment is required at the time of booking. For additional fees, see the policies section.

No, a minimum reservation requirement is not necessary for us to accommodate your request. Please note, delivery fees apply starting at $125 for metro Atlanta areas and can increase depending on the distance from our office.

All rental periods are for up to 10 hours, from delivery to pick up. Need the item longer? We are happy to work with you to see if we can make the appropriate accommodations.

Yes! Please note, upon our arrival, we do require access to the venue for at least one to two hours before the event start time and one hour for pick up after conclusion of the event to allow us to set up and to remove rentals and decorations. Access must include vehicle parking near the venue entrance. Please note, delivery fees apply starting at $125 for metro Atlanta areas and can increase depending on the distance from our office. Delivery and pick-up normal hours 8:00AM - 8:00PM. Delivery and pick-up after-hours (9:00PM - 2:00AM) will incur an after-hours surcharge. We also allow client pickups of select inventory. Pick-Up Address is located in Fairburn, GA. Please inquire with our event specialist for these specifics. A photocopy of your valid I.D. will be taken upon pick-up.

We will certainly work with you in the event of unforeseen cancellations or harsh weather conditions. While all payments are nonrefundable, regardless of the reason, clients are subject to a full company credit for up to six months from the original event date unless otherwise stated. Please be advised, clients are permitted up to 2 rescheduled event dates within a six-month period. After this, client must forfeit credit and submit a new wish list and restart the booking process. A rebooking fee is also required once a new date is selected. Please give 2 weeks prior notice when rescheduling your date.